VitalForce Tracker Support
VitalForce Tracker is a private application for authorized Pro Power Clean employees. It is not available through public App Store search.
Getting Access
Pro Power Clean provides each authorized device with a Device ID and API Token. These credentials are not the employee's Apple Account credentials.
Do not send an API Token through ordinary email, text message, or a public support form. Contact an authorized Pro Power Clean manager if credentials need to be issued, replaced, or revoked.
Installation
Pro Power Clean distributes VitalForce Tracker privately through Apple Business. Employees will receive either a managed installation from Pro Power Clean or an authorized redemption link or code.
Configuration
1. Open VitalForce Tracker.
2. Make sure tracking is stopped.
3. Open Settings.
4. Enter the Settings PIN provided by Pro Power Clean management.
5. Enter the assigned Device ID and API Token.
6. Leave the preconfigured service URLs unchanged unless instructed by authorized technical support.
7. Save the settings and return to the Home screen.
Required Permissions
VitalForce Tracker may request:
- Location While Using the App
- Always Allow Location
- Motion & Fitness
- Notifications
- Camera or Photo Library access when attaching photographs to a report
Location and motion information is collected only while employee-initiated tracking is active. Tapping Stop Tracking ends active tracking.
Tracking Troubleshooting
If tracking does not start or upload:
1. Confirm the correct Device ID and API Token are saved.
2. Open iPhone Settings and confirm Location is set to Always for VitalForce Tracker.
3. Confirm Precise Location is enabled.
4. Confirm Motion & Fitness access is enabled.
5. Confirm the iPhone has a cellular or Wi-Fi connection.
6. Stop tracking, reopen the app, and start tracking again.
7. If the problem continues, contact Pro Power Clean support.
Reports
The Send Report feature prepares an email containing the assigned Device ID, employee-entered notes, and up to ten optional photographs. Apple Mail or the iOS share sheet must be available to complete delivery.
Confirm the recipient and send status before closing the selected mail or sharing application.
Policy Questions
Policy Questions is a beta AI-assisted tool for questions about company policies. Answers may be incomplete or incorrect. Verify safety-critical, human-resources, payroll, disciplinary, and other business-critical guidance with management and official company policy.
Time-Off Requests
The Time Off feature opens Pro Power Clean's authorized Monday.com WorkForm. Employees should verify all requested dates and contact information before submitting the form.
Privacy and Data Requests
- VitalForce Tracker Privacy Policy: https://NeuralisAI.com/VitalForce/privacy
Contact
Neuralis, LLC.
506 Partridge Place
Boise, Idaho 83713
Email: Support@NeuralisAI.com
Telephone: 208-761-1377
Emergency Notice
VitalForce Tracker is not an emergency-response service. For an emergency, call 911 and follow Pro Power Clean's established emergency procedures.